WhatsApp automation
Conversation AI for WhatsApp
Handle sales, support, or both on each WhatsApp number. ChitChase gives your team a clear playbook plus shared business knowledge—then either suggested replies in the shared inbox or automatic replies with timing controls so every exchange feels human.
Why teams use it
- 1 Faster qualification — Every rep follows the same goal, questions, and next step so leads do not slip through cracks.
- 2 Brand-safe guardrails — You define tone, boundaries, and what not to promise—before AI ever speaks to a customer.
- 3 Human in the loop — Pause per chat, and automatic pause when your team sends a message so customers always hear the right voice.
What you can configure
- Purpose per number — Sales, Support, or Both, with playbooks tailored to each.
- Shared AI Context — Business knowledge, approved templates, and website facts used across every Conversation AI number.
- Step-by-step playbook — Goals, questions, objections or common issues, handoff topics, and hard rules (no “prompt engineering” degree required).
- Suggest vs auto-reply — Let agents tap AI drafts, or send replies automatically with timing controls that feel natural.
- Transparent AI usage — Usage-based AI cost in ZAR plus a small markup on auto-replies; totals scale with real conversation volume.
Related features
Need a single welcome or template on the first qualifying message? First message auto-reply pairs with Conversation AI—welcome greets, then your playbook continues. For one-to-many template sends (for example month-end follow-ups or reminders), use template broadcasts.
Frequently asked questions
- How does this work with Meta ads?
- When someone taps your Facebook or Instagram ad and lands in WhatsApp, ChitChase applies the guide you configured. Your team can send AI-suggested replies from the inbox, or you can enable automatic replies with delay and debouncing.
- Can I pause automation for one customer?
- Yes—per conversation. We also auto-pause when a human teammate sends a message so AI does not overlap your staff.
- Is this the same as first message auto-reply?
- No. First message auto-reply sends one configured response when a first message qualifies. Conversation AI is a guided, multi-turn sales or support flow. You can enable both on the same number.