Find answers to the most common questions about ChitChase and WhatsApp Business integration.
ChitChase is a comprehensive WhatsApp Business messaging platform that helps businesses manage customer conversations, automate responses, and scale their customer communication efficiently.
ChitChase provides advanced features like team collaboration, message templates, analytics, conversation labeling, and CRM integration that aren't available in the regular WhatsApp Business app.
Yes! ChitChase is designed specifically for small businesses, offering affordable pricing, easy setup, and features that help you compete with larger companies.
No technical knowledge required! ChitChase is designed to be user-friendly with an intuitive interface that anyone can use.
Yes, ChitChase integrates seamlessly with your existing WhatsApp Business account, so you don't need to start over.
Your subscription covers team members who log in to answer customers (we call each one a seat). The base package includes 3 seats at no extra charge—that bundle is R750/month on the monthly plan. Need more people on the inbox? Each additional seat is R250/month. Pay annually for R7,200/year (R600/month equivalent for the same included seats)—that costs less than twelve separate monthly payments. WhatsApp message charges from Meta plus our small per-message fee are on top; see our pricing page for a calculator.
Our pricing includes unlimited conversations, message templates, team collaboration, analytics, CRM integration, and 24/7 support. You only pay for Meta's message costs plus our R0.10 markup per message.
Yes! We offer a 14-day free trial with no credit card required. You can test all features before committing.
Absolutely! You can cancel your subscription at any time with no penalties or hidden fees.
We offer a 30-day money-back guarantee if you're not satisfied with our service.
ChitChase offers team collaboration, message templates, conversation labeling, analytics, CRM integration, automated responses, and real-time notifications.
Yes. Each person who needs their own login uses one seat (same idea as an “agent”). Your base package already includes 3 seats; you can add more anytime, and each seat beyond those is billed at the per-seat rate.
Message templates are pre-approved messages you can send to initiate conversations. They help you communicate efficiently while maintaining consistency.
Yes! ChitChase integrates with popular CRM systems to sync customer data and conversation history automatically.
We provide detailed analytics including response times, conversation volume, customer satisfaction, and team performance metrics.
ChitChase works on any device with a web browser - desktop, laptop, tablet, or mobile phone. No app installation required.
Yes! We use enterprise-grade security measures including encryption, secure servers, and regular security audits to protect your data.
We offer 24/7 email support, live chat during business hours, comprehensive documentation, and video tutorials.
Setup typically takes 10-15 minutes. Our guided onboarding process makes it easy to get started quickly.
Yes! You can export your conversation history, customer data, and analytics at any time in various formats.
Can't find what you're looking for? Our support team is here to help you get the most out of ChitChase.