Outreach at scale
WhatsApp template broadcasts
Reach dozens or hundreds of active threads in minutes—without opening each chat. ChitChase sends a Meta-approved message template to the conversations you choose inside a group, then shows clear per-conversation results so your team knows what landed.
Why teams use broadcasts
- 1 One pass, many conversations — Send the same compliant template to a curated list instead of copy-pasting or risking inconsistent wording.
- 2 Built for real follow-up rhythms — Many teams schedule a calm template nudge near month-end: payment links, “still interested?”, appointment reminders, or a short recap of next steps. Outcomes depend on your offer, list quality, and timing—we do not quote a universal conversion multiplier—but consistent, respectful follow-up is a habit you can operationalize here.
- 3 Scoped to how you already organize work — Broadcasts run in the context of a group (branch, campaign, or department), so messaging stays aligned with the phone numbers and permissions your business already configured.
What you can do in ChitChase
- Pick an approved template and language — Only templates that are approved for your WhatsApp Business setup are available, keeping sends policy-safe.
- Build the recipient list your way — Search conversations, pull in everyone with selected labels, or bulk-add open conversations (with pagination so large groups stay manageable).
- Optional header media — When your template requires it, attach the header image once and reuse it across the batch.
- Clear send outcomes — See successes and failures per conversation so finance or support can retry or call where needed.
- Optional conversation completion — After a successful send, optionally mark chats completed like a manual close—or skip completing threads that were already open if you want active deals to stay visible in the inbox.
Works alongside your automations
Broadcasts are for operator-driven, template-based outreach. They complement—not replace—features like the AI sales funnel for guided qualification and first message auto-reply for instant welcomes. Sending a broadcast does not automatically disable your AI sales funnel settings on a number.
Frequently asked questions
- Can I send free-form chat messages in a broadcast?
- Broadcasts use approved WhatsApp templates, which is what Meta expects for many outbound scenarios—especially when the customer has not messaged you recently. That is what makes large sends reliable and compliant.
- How do I avoid messaging the wrong people?
- Use labels and search to narrow the list, review the selection panel before you send, and start with smaller batches while you refine your template and parameters.
- Is this the same as the AI sales funnel?
- No. The AI sales funnel is a guided, ongoing automation per conversation mode you configure. Broadcasts are one-shot (or occasional) template sends you trigger to a list—ideal for campaigns and structured follow-ups.