WhatsApp automation
AI sales funnel for WhatsApp
Turn Meta ad clicks into qualified WhatsApp conversations. ChitChase gives your team a clear conversation guide—then either suggested replies in the shared inbox or automatic replies with delay and debouncing so every exchange feels human.
Why teams use it
- 1 Faster qualification — Every rep follows the same goal, questions, and next step so leads do not slip through cracks.
- 2 Brand-safe guardrails — You define tone, boundaries, and what not to promise—before AI ever speaks to a customer.
- 3 Human in the loop — Pause per chat, and automatic pause when your team sends a message so customers always hear the right voice.
What you can configure
- Step-by-step guide — Goal, call-to-action link, who you serve, discovery questions, objections, and rules (no “prompt engineering” degree required).
- Per WhatsApp number — Different lines or campaigns can run different guides; copy settings across numbers when you scale.
- Suggest vs auto-reply — Let agents tap AI drafts, or send replies automatically with timing controls that feel natural.
- Optional website facts — Refresh a text summary from your public site URL so answers stay grounded in what you actually publish.
- Transparent AI usage — Usage-based AI cost in ZAR plus a small markup on auto-replies; totals scale with real conversation volume.
Related feature
Need a single welcome or template on the first qualifying message instead of a full funnel? First message auto-reply is built for that—and is mutually exclusive per number so you always know which automation is live.
Frequently asked questions
- How does this work with Meta ads?
- When someone taps your Facebook or Instagram ad and lands in WhatsApp, ChitChase applies the guide you configured. Your team can send AI-suggested replies from the inbox, or you can enable automatic replies with delay and debouncing.
- Can I pause automation for one customer?
- Yes—per conversation. We also auto-pause when a human teammate sends a message so AI does not overlap your staff.
- Is this the same as first message auto-reply?
- No. First message auto-reply sends one configured response when a first message qualifies. The AI sales funnel is a guided, multi-turn flow. Only one can be enabled per phone number at a time.